Find answers to all your questions right here
What happens when it rains?
If bad weather forces us to cancel the show on the planned day, the show will be moved to the following day. ONLY when the second day is also canceled will a full refund be made to all ticket holders. Therefore, if weather is not looking great for the planned day, please ensure you are available to attend the following day.
What is the refund policy?
Only when an event is canceled will a refund be granted. This will be done via the same method the ticket was paid through Webtickets. No refunds will be granted if the show is moved to the following day due to rain. Tickets are non-transferable to another date.
What about a cancellation due to a technical error or venue closure?
In the unlikely event that this were to happen, all ticket holders will be refunded the next day via the same method they paid for their tickets.
Can I bring my own chair or backrest?
You may bring along your own cushion or backrest as long as your bum is on the floor. This is important so that you do not obstruct the view for the person sitting behind you. NO normal chairs are allowed, not even low chairs, the feet of the chairs damages the lawn.
Can I bring my own blanket and cushions?
Yes, you can!
Is there access for wheelchairs?
Yes there is, Makaranga is a wheelchair friendly venue. We also have a demarcated area for guests with a wheelchair to guarantee good viewing without obstructing the other guests. Let us know if you need any assistance on the day.
Is smoking allowed?
Smoking is not allowed on the grass area but there is a dedicated smoking area just behind the sitting area, still within view of the screen.
Can children come to The Galileo?
Everyone is welcome to attend our shows, however, since movies start late in the evening and since the area is dark, we do not specifically target children. Movies are geared towards an adult audience for the most part. Babies 2 years or younger enter free of charge - no online tickets needed.
Do you offer children or senior discounts?
Unfortunately not, but babies 2 years and younger enter free of charge - no online tickets needed.
What time do the gates open?
You may enter the grass area of the Makaranga Botanical Garden from 4:00pm onwards.
What time does the movie start?
We will start the movie at 6:30pm, please visit our Programme page for specific movie times. Times will also be clearly noted on your ticket.
Can I bring my dog along?
Unfortunately no animals are allowed to be brought to The Galileo Open Air Cinema.
Where can I park?
You may park on the parking lot at Makaranga. As parking is limited we kindly ask patrons to car pool where possible.
How much do tickets cost?
Please visit our Ticket Info page for further information.
How do I collect my ticket?
All ticketing is handled by Webtickets. As soon as you purchase your ticket online, you will receive an email with your ticket. Please print it and bring it along so we can scan it. Alternatively, your bar code may be sent to your smart phone which we can also scan instead of the paper. Please do not forget your paper ticket or smart phone as we won't be able to let you in otherwise.
Which credit cards do you accept?
You can pay for your tickets online with Mastercard, Visa, Amex or Diners Club card.
I don't have a credit card, can I still purchase a ticket?
Sure! You may also pay via EFT or Cash Deposit when purchasing your tickets online through Webtickets.
Can I purchase my ticket at the door?
Only if tickets are still available will you be able to get them at the door. These will cost R80 and only cash will be accepted as we do not have credit card facilities available at the door.
What food and drinks are available and can I bring my own?
No food or drinks are allowed to be brought into Makaranga. Makaranga is a fully licensed venue and will sell their delicious food on the evening. Please see the Food & Drinks page for more information.
What happens to lost property?
Lost property will be kept for 4 weeks before being donated to charity. Email us should you have lost something at The Galileo.